Online

To buy any of our products using our SECURE ONLINE ORDER FACILITY, simply enter the quantity required in kilos and click the 'Buy Now' button beside each product on the Products pages.

We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card details are handled via encrypted communications (secure socket layer).

By Telephone

If you would prefer to call us and place an order over the telephone, then you can. 015242 71397.  We are available from 9am to 5pm Tuesday to Friday and 9am to 1.30pm on Monday and Saturday. You can leave a message after hours and at weekends and we will return your call as soon as possible.

By Fax or Post

Print our Mail Order Form, complete it and fax it to us on: 015242 72219, or post it to the address at the top of the page.

Mansergh Hall Farm accepts all major credit cards: MasterCard, Visa, Delta Solo and Switch but no charge cards. We require your payment details when you place an order so please have them ready.

For more information or to discuss your requirements please just give us a call.

Special Orders: We are always happy to speak to our customers directly and if you have a special order – a whole lamb, a French trimmed rib of beef or some other such other request however large or small then please give us a call and we will do our best to accommodate it – you never know until you ask!

DELIVERY – LA & CA Postcodes, and Nationwide

Delivery to LA or CA postcodes:

• Delivery day by mutual arrangement. The charge is £7.20 up to 15kg,
• or spend between £50 and £100 and standard delivery is only £5 (excluding full and half lambs).
• or spend over £100 and standard delivery is free (excluding full and half lambs - Timed or Saturday delivery subject to surcharge).

Any discount for postage etc. apart from free shipping for orders over £100.00 will not show on the shopping cart total but will be deducted from the total before your card is charged by Mansergh Hall Farm.

Delivery to the rest of England, Wales and Scotland (excluding the Highlands and Islands of Scotland):

For orders weighing up to 15 kg the charge is £10.50 then £0.30p per kg there after.

• or spend or spend between £50 and £100 and standard delivery is only £5 (excluding full and half lambs).
• or spend over £100 and standard delivery is free (excluding full and half lambs - Timed or Saturday delivery subject to surcharge)

Any discount for postage etc. apart from free shipping for orders over £100.00 will not show on the shopping cart total but will be deducted from the total before your card is charged by Mansergh Hall Farm.

Nationwide Delivery Schedule

We deliver nationwide Tuesday to Friday. When you place your order, we will contact you by email to discuss your preferred date(s) for delivery. A minimum period of 3 full working days is required to prepare and deliver your order. If you require your order urgently or by a certain date please let us know and we will do our best to accommodate your request.

Nationwide Delivery Instructions

When you place your order you please provide instructions where we can securely leave the parcel if you are not at home when the courier arrives, i.e. with a neighbour, in the garage or porch etc. Alternatively we can deliver to your work address if that is more convenient for you. It is also useful to provide the delivery driver with directions if you are in a more remote area.

Please inform us by calling the Farm Shop on 015242 71397 as soon as possible if your order is not delivered when expected.

Due to the fresh nature of the products we cannot accept returns or refund purchases when our carrier is unable to deliver in the event that no one is available to accept the order and no alternative delivery instructions have been made by you.

Packaging and Weights

You can choose whether your meat is supplied vacuum packed or loose bagged (Please note for nationwide deliveries: we vacuum pack unless you specify loose bagging when you place your order.) and please bear in mind that it isn't possible to vacuum pack some products.

Vacuum packaging is perfect for freezing for future use whereas loose bagged is preferred for fresh consumption. Either way, our packaging ensures the quality of the meat is maintained whether the meat is consumed fresh or frozen. We take care and pride in packing orders into polystyrene boxes packed with ice blankets for maximum freshness.

All the meat is clearly labeled with the cut, and weight. It can be kept in the fridge to be eaten by its ‘use by’ date or frozen immediately and kept up to three months.

We aim to provide a cut of meat as close to your specified weight as possible, but please bear in mind this is not an exact science! We will provide an exact breakdown of the weights of your order in the invoice which we send to you with your order.

Cancelling an Order

If you wish to cancel an order, please notify us by phone or email no later than 24 hours from placing your order.

Out of Stock Items

Although we make every effort to ensure we can offer the whole range of meat and cuts, sometimes either due to seasonality or demand we may not have all cuts available. If this is the case and one of the items you have ordered is not in stock we will inform you immediately so you can choose an alternative or cancel your order.

Our Guarantee

We are committed and proud to provide you with delicious, well cut and packed meat – but, if for any reason our meat does not arrive in perfect condition, or you are unhappy with any part of your order please inform us within 24 hours of acceptance of delivery. We will happily arrange a replacement or refund.